Effective: 31 October 2026
1. Scope
These terms govern the use of the bigfile.ch service (“BigFile”) by its users (“user”). They apply to use without an account, with a free account (Free) and with a paid subscription (Pro). By using the service, at the latest by confirming on the first upload or at registration, the user accepts these terms.
2. Description of services
BigFile lets users upload files and pass them on to recipients by download link or by email. Recipients do not need an account. The scope of services depends on the type of use:
| No account | Free | Pro | |
|---|---|---|---|
| Size per transfer | up to 2 GB | up to 5 GB | up to 30 GB |
| Files per transfer | up to 100 | up to 100 | up to 400 |
| Transfers per day | 3 | 5 | unlimited |
| Maximum availability | as selected when uploading | up to 30 days, extendable once by 7 days | |
| Branding, download subdomain, ad-free download pages | – | – | included |
Current services and prices are shown at bigfile.ch/en/pro. BigFile may develop its services further; significant restrictions for existing Pro subscriptions will be announced in advance.
When the selected availability expires, or after the first download if “one-time download” is selected, transfers are deleted automatically. BigFile is not an archive or backup service; users keep their own copies of their files.
3. Account
Free and Pro require an account with a valid email address. Users keep their login details secret and are responsible for activity under their account. For sending by email without an account, the sender address is confirmed with a code. Users can delete their account at any time.
4. Pro subscription, prices and payment
Pro costs CHF 5.90 per month; no VAT is charged. The subscription renews automatically for one month at a time and is charged in advance. Payments are processed by Stripe, whose terms apply in addition.
The subscription can be cancelled at any time in the account via the Stripe customer portal. Cancellation takes effect at the end of the current billing period; Pro remains active until then. Periods already paid are not refunded pro rata unless required by law.
If a payment fails, the user is informed by email and in the account. If payment is not made, the account is downgraded to Free. Price changes are announced at least 30 days in advance; the user may cancel as of their effective date.
5. User obligations and prohibited content
Users may use the service only within the law, including the laws of the countries where recipients are located. In particular, it is prohibited to upload or distribute:
- content to which the user holds no rights or which infringes the personality rights of third parties;
- child sexual abuse material, content glorifying violence, racist content or content inciting hatred;
- defamatory content;
- malware or content intended to deceive or defraud (e.g. phishing).
Users are solely responsible for their files and confirm that they hold the necessary rights. BigFile claims no rights to the files and does not use them for its own purposes.
6. Measures in case of misuse
In case of violations, BigFile may block or delete content without notice, suspend accounts, terminate subscriptions without refund and provide authorities with legally required information. BigFile is not obliged to actively monitor content but may remove clearly unlawful content.
7. Reporting procedure (Notice and Take Down)
Anyone who believes that content infringes their rights can report it to info@bigfile.ch. The report must include: (a) name and address; (b) the reason they are affected (except for offences prosecuted ex officio); (c) the link concerned; (d) a precise description of the content; (e) the reason it is unlawful. The procedure follows the simsa Code of Conduct Hosting.
8. Availability and warranty
BigFile strives for uninterrupted operation but does not guarantee continuous availability. Maintenance and outages may occur. No warranty is given for data loss.
9. Liability
BigFile is liable only for damage caused intentionally or through gross negligence. Any further liability, in particular for indirect damage, loss of profit and data loss, is excluded to the extent permitted by law. BigFile is not liable for content transmitted by users. Users indemnify BigFile against third-party claims arising from their unlawful use.
10. Changes
BigFile may amend these terms. Changes are published on the website; users with an account are informed by email of significant changes. Continued use after they take effect constitutes acceptance.
11. Governing law and jurisdiction
Swiss law applies exclusively. The place of jurisdiction is St. Gallen, subject to mandatory places of jurisdiction, in particular for consumers.